Terms of service

Calendo is an online booking service provided by Salovuori Mikko Heikki ("we"). These terms apply to businesses and individuals who create a Calendo account ("you"). People who only book a meeting through a booking page do not need an account and these terms do not bind them.

You sign in with a Google or Microsoft account (in the iOS app also with Sign in with Apple) and are responsible for keeping it secure and for everything done with your Calendo account. You must give correct contact details. You may not use the service unlawfully, send unsolicited marketing through it or try to disturb its operation.

The Aloitus plan is free. A new account gets a 14-day free Pro trial without any payment details; after the trial the account continues on the Aloitus plan unless a paid plan is chosen. Booking pages and customer messages on the Aloitus plan show a Calendo badge. Growth (EUR 8 per user per month) and Pro (EUR 13 per user per month) are monthly subscriptions. Users are the account holder and each active team member; when users are added or removed, the change is prorated on the next invoice. Enterprise is an annual agreement from EUR 3,000 per year, agreed separately. Prices exclude VAT, which is added at the rate in force (currently 25.5%). The first Growth or Pro subscription starts with a 14-day free trial (a subscription started during the Pro trial is first charged when that trial ends); no charge is made if it is cancelled during the trial. Paid plans are billed in advance each month through our payment provider Stripe and renew automatically until cancelled.

You can cancel at any time; the plan stays active until the end of the paid period and is then changed to Aloitus. Paid periods are not refunded unless the law requires it. We announce price changes at least 30 days in advance.

Growth and Pro can also be bought in the Calendo iOS app as an App Store subscription (monthly or yearly) for one user, at the price shown in the app. Apple charges App Store subscriptions to your Apple ID, they renew automatically unless cancelled at least 24 hours before the end of the period, and you manage, cancel and request refunds for them in your Apple ID settings under Apple's terms. An App Store subscription does not include team members or text messages. Deleting your Calendo account does not cancel an App Store subscription.

Text and WhatsApp messages (confirmations, reminders, payment links and AI booker replies) are sent only to the phone number the person who books gave or messaged from, and to the number you choose for your own notifications. Text messages are charged by usage, per message segment at the price on the pricing page, excluding VAT. On Pro, usage is added to the monthly subscription invoice after the month; on Enterprise it is invoiced under the agreement. A WhatsApp message is charged at the WhatsApp price on the pricing page (half the price of a text message segment). A monthly safety cap may limit the number of messages.

The optional AI features (the Pro plan's preparation summary and the AI booker) use Anthropic's Claude models. The AI booker replies to your customers by text message or WhatsApp on your behalf, says that it is an AI assistant, and makes, moves or cancels a booking only after the customer confirms it, under the same rules as your booking page. The AI can still misunderstand a message, so check the bookings it makes; they are marked with the source AI booker. AI booker replies are charged like other messages. You are responsible for the AI booker being suitable for your business.

You can choose to be listed in the Calendo directory (calendo.fi/haku). Your business name, logo, industry, city, services, free times and booking link are then shown publicly. You can remove the listing in the settings at any time. We may leave out or remove a listing whose details are misleading or inappropriate.

Your bookings and settings belong to you. You can export them and delete your data at any time. For personal data of people who book, you are the controller and we are the processor, and our data processing agreement applies. It forms part of these terms and takes effect when you accept them. More in our privacy policy.

Calendo uses Cloudflare for hosting, Google or Microsoft for calendars, Meet or Teams links and e-mail sent from your own account, Stripe for payments, Twilio for text and WhatsApp messages, Apple for Sign in with Apple, App Store subscriptions and notifications in the iOS app, Expo for delivering app notifications (on Android through Google Firebase Cloud Messaging), Anthropic for optional AI features and, if you connect it, Zoom for video meetings. If you turn on Reserve with Google, your business details, services and free times are shared with Google, and Google's terms also apply to bookings made through Google Search or Maps. Data you send onwards with webhooks is your responsibility. Their own terms apply to their services, and we are not responsible for their outages.

You can share your own referral link. When a new customer who registered through it pays their first month (after any trial), you receive one month of your current plan as credit on your next invoices. The credit is not paid out, and you cannot refer your own account.

On the Growth and Pro plans you can ask customers to pay when they book. Payments go directly to your own Stripe account under Stripe's terms, and Calendo takes no commission. You are responsible for your prices, VAT, receipts and your agreement with your customers. Calendo holds the time while the customer pays, confirms the booking once Stripe reports the payment, and refunds the payment in full when a paid booking is cancelled in Calendo.

If you sell monthly memberships, they are billed as monthly subscriptions on your own Stripe account, and Calendo takes no commission on them either. You decide the price and the visits included, and you are responsible for the membership terms, cancellations and any refunds to your members. Calendo counts the visits used per billing period and ends a membership at the end of the period when the member or you cancel it.

We aim to keep Calendo available and to fix faults promptly, but we do not guarantee uninterrupted operation. We may develop and change the service. We will tell you about significant changes affecting paid plans in advance.

We are not liable for indirect damage such as lost bookings, lost profit or damage caused by third-party services. Our total liability is limited to the fees you have paid in the 12 months preceding the damage. This limitation does not apply to damage caused intentionally or through gross negligence.

You may stop using Calendo and delete your account at any time. We may close an account that seriously or repeatedly breaches these terms. After an account is closed, its data is deleted within 30 days unless the law requires otherwise.

We will announce changes to these terms at least 30 days before they take effect. If you do not accept the changes, you may cancel before they take effect.

Finnish law applies. Disputes are primarily settled by negotiation, then in the district court of the provider's domicile; consumers may also use the district court of their own domicile. Contact: support@calendo.fi.